Effective Date: 8 August 2026
Last Updated: 8 August 2026
1. Introduction
Hinkro Kente respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy & Data Protection Policy explains how we collect, use, store, protect and handle personal information when you visit hinkrokente.com, submit an enquiry, use our chatbot or booking form, contact us through WhatsApp or other communication channels, or engage with us in connection with our products and services.
This policy is intended to operate in accordance with the Data Protection Act, 2012 (Act 843) of Ghana and applicable guidance issued by the Data Protection Commission of Ghana (DPC).
By using our website or voluntarily providing personal information to Hinkro Kente, you acknowledge that you have read and understood this policy.
2. Who We Are
Hinkro Kente is a Kente and textile business offering Kente fabrics, bespoke Kente designs, customised textile products and related services.
For purposes of applicable data protection requirements, Hinkro Kente is responsible for determining how and why personal information is processed in connection with our business.
Data Protection Contact
Organisation: Hinkro Kente
Website: https://hinkrokente.com/
Business Address: 1156 Ubor Ntiador Lk, Ablekuma, Olebu, Accra, Ghana (GPS: GC-124-4250)
Email: [email protected]
Telephone: +233 20 970 7235
Data Protection Contact/Supervisor: Privacy & Data Protection Contact
3. What Personal Information We Collect
The information we collect depends on how you interact with Hinkro Kente. We seek to collect only information that is reasonably necessary for legitimate business purposes.
Information You Provide
You may voluntarily provide information when you:
- Submit an enquiry;
- Use our website chatbot;
- Complete a booking or consultation form;
- Contact us through WhatsApp, email, telephone or social media;
- Request a quotation or discuss an order; or
- Provide information for invoicing, delivery or fulfilment.
Depending on the circumstances, this information may include your full name, telephone number, email address, preferred appointment date, product or fabric requirements, design preferences, photographs or artwork, event information, delivery and billing information, order information, messages, enquiries and other information you voluntarily provide.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically by the website, hosting provider, analytics services, security tools or similar technologies. This may include your IP address, browser and device type, operating system, pages visited, referring website, date and time of access, general website usage information and cookie or similar technology information.
4. How We Use Your Personal Information
We may use personal information for purposes including:
- Responding to enquiries and providing customer support;
- Providing information about our fabrics, products and services;
- Managing bookings, consultations and customer communications;
- Understanding product and design requirements;
- Developing and fulfilling bespoke designs;
- Preparing quotations and invoices;
- Managing orders, transactions, delivery and fulfilment;
- Improving our website, products and services;
- Maintaining appropriate business records;
- Protecting our website and systems from misuse or security threats;
- Complying with applicable legal and regulatory obligations; and
- Sending marketing communications where permitted by law.
We will not intentionally use personal information for purposes that are incompatible with the purpose for which it was collected unless permitted by law or otherwise appropriately authorised.
5. Website Enquiries, Chatbot and Booking Forms
Hinkro Kente's website primarily functions as a product showcase and enquiry platform.
The website may provide a chatbot and booking or enquiry forms through which visitors can voluntarily submit information. Information submitted through these channels may be used to respond to questions, provide product information, follow up on enquiries, schedule consultations or appointments, understand customer requirements, provide quotations and direct enquiries to the appropriate member of our team.
Where a chatbot or form is provided by a third-party technology provider, information submitted through that service may be processed by the relevant provider on our behalf. We will take reasonable steps to ensure that service providers handling personal information for Hinkro Kente are subject to appropriate confidentiality, security and data protection obligations.
6. WhatsApp and Other Communication Channels
Our website may provide links that allow visitors to contact Hinkro Kente through WhatsApp or other communication platforms.
When you communicate with us through WhatsApp, email, telephone, social media or other channels, you may voluntarily provide information such as your name, telephone number, email address, product requirements, design preferences, photographs, delivery information, billing information or other information necessary to respond to your enquiry or fulfil your request.
We may use this information to respond to enquiries, prepare quotations, discuss product availability, manage orders, communicate with customers, prepare invoices, arrange fulfilment and provide customer support.
When you use a third-party communication platform, that platform may independently collect and process information in accordance with its own privacy policy and terms. Hinkro Kente does not control the privacy practices, security systems or data-processing activities of third-party platforms.
7. Orders, Invoicing and Payments
Hinkro Kente does not currently operate an online checkout or collect payments directly through the Hinkro Kente website. The website primarily allows customers to discover products and fabrics and contact us to make enquiries.
The appearance of a product or fabric on the website does not necessarily mean that it is currently available for immediate purchase. Some products may be unavailable, produced upon request, customised or require confirmation before an order can be placed.
Customers are encouraged to contact Hinkro Kente to confirm availability, pricing, customisation requirements and production or delivery timelines before proceeding with an order.
When a customer proceeds with an order outside the website, personal information may be provided through WhatsApp, email, telephone or another communication channel for preparing quotations, issuing invoices, confirming orders, managing payments, reconciling transactions, arranging delivery and maintaining appropriate business and accounting records.
Where a bank, mobile money provider or other payment service is involved in a transaction, that provider may independently process information in accordance with its own terms and privacy practices. Hinkro Kente does not intentionally request or store customers' full payment card numbers or security codes through the website.
8. Bespoke Designs and Customer-Provided Materials
Hinkro Kente provides bespoke and customised Kente and textile services. Customers may voluntarily provide information or materials required to create a customised product or design, including names, photographs, logos, artwork, event details, design concepts, colour preferences, custom messages and other information relevant to the requested design.
We use such information primarily for the purpose for which it was provided, including consultation, design development, production, fulfilment and customer service.
You should only provide photographs, artwork or personal information relating to another individual where you have the appropriate authority or permission to provide it.
Unless otherwise agreed with you or permitted by applicable law, information supplied specifically for a private or bespoke order will not intentionally be used for unrelated public promotional purposes.
9. Cookies and Similar Technologies
Our website may use cookies and similar technologies for website functionality, security, remembering preferences, understanding website usage, measuring website traffic, improving performance and improving the user experience. Some cookies may be provided by third-party services used on our website.
You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect certain website functionality. Where applicable, Hinkro Kente will provide additional information or controls for non-essential cookies.
10. Marketing Communications
Where permitted by applicable law, Hinkro Kente may communicate with customers about products, new designs, special offers, events and other business updates. Where consent is required, we will seek appropriate consent before sending marketing communications.
You may opt out at any time by using the unsubscribe option in a marketing email, contacting Hinkro Kente or following the instructions in the relevant communication. Opting out will not prevent necessary non-marketing communications relating to an enquiry, booking, order, invoice or other existing business relationship.
11. Sharing Personal Information
Hinkro Kente does not sell customers' personal information.
We may disclose or provide access to personal information where reasonably necessary to operate our business, including to trusted providers of website hosting and security, technology, chatbot or form services, customer communication and support, delivery and logistics, accounting and record keeping, professional services and other services necessary to provide our products and services.
Where third parties process personal information on our behalf, we will take reasonable steps to ensure appropriate confidentiality, security and data protection obligations apply. We may also disclose personal information where required or permitted by law, court order, regulatory requirement or other lawful authority.
12. International Data Processing
Some technology, hosting, communication, analytics or other service providers used by Hinkro Kente may operate outside Ghana. Where personal information is processed or stored outside Ghana, we will take reasonable steps to ensure that appropriate safeguards are applied in accordance with applicable data protection requirements.
13. Data Retention
Hinkro Kente will retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required or permitted by applicable law. The retention period will depend on the type of information and the reason it was collected.
- Enquiry information may be retained as long as reasonably necessary to manage the enquiry and appropriate follow-up;
- Booking information may be retained for managing the booking and related business records;
- Order and invoice information may be retained for appropriate accounting, legal and business record-keeping purposes; and
- Marketing information may be retained until you withdraw your consent or the information is no longer required.
When information is no longer reasonably required, we will take reasonable steps to securely delete, destroy or anonymise it, subject to applicable legal and business record-keeping requirements.
14. Data Security
Hinkro Kente takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, unauthorised disclosure, alteration, destruction and other inappropriate processing.
Depending on the circumstances, these measures may include access controls, password protection, secure systems, administrative procedures and other safeguards appropriate to the nature of the information. However, no electronic transmission or storage system can be guaranteed to be completely secure.
15. Data Security Incidents
If Hinkro Kente becomes aware of a security incident involving personal information, we will take reasonable steps to:
- Identify and contain the incident;
- Assess its nature and potential impact;
- Take appropriate corrective or remedial action;
- Maintain appropriate records; and
- Notify relevant authorities or affected individuals where required by applicable law.
16. Your Data Protection Rights
Subject to applicable law and relevant limitations, you may have rights concerning personal information that Hinkro Kente holds about you. These may include the right to:
- Request access to personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion or removal of personal information where applicable;
- Withdraw consent where processing is based on consent;
- Object to or request restriction of certain processing where applicable;
- Raise concerns about the handling of your personal information; and
- Lodge a complaint with the appropriate data protection authority.
These rights may be subject to legal, contractual and other lawful limitations.
17. How to Exercise Your Rights
If you wish to access, correct, delete or otherwise exercise your rights regarding personal information held by Hinkro Kente, or if you have a privacy-related question or complaint, please contact us.
Hinkro Kente
Email: [email protected]
Telephone: +233 20 970 7235
Address: 1156 Ubor Ntiador Lk, Ablekuma, Olebu, Accra, Ghana (GPS: GC-124-4250)
We may need to verify your identity before responding to certain requests. We will make reasonable efforts to respond to legitimate requests within the timeframe required by applicable law.
18. Children's Privacy
Our website and services are not specifically directed at children. We do not knowingly seek to collect personal information from children where such collection is not appropriate or permitted by law.
If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can assess the situation and take appropriate action.
19. Third-Party Websites and Services
Our website may contain links to third-party websites, communication platforms, social media services and other external services. Hinkro Kente does not control the privacy practices, content or security of these third-party services.
When you leave the Hinkro Kente website or use an external service, we encourage you to review that service's applicable privacy policy and terms.
20. Complaints
If you have concerns about how Hinkro Kente handles your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve your concern.
You may also have the right to lodge a complaint with the Data Protection Commission of Ghana where you believe your personal information has not been handled in accordance with applicable data protection requirements.
21. Changes to This Policy
Hinkro Kente may update this Privacy & Data Protection Policy from time to time to reflect changes to our services, technologies, applicable laws or regulatory requirements, or improvements to our privacy practices.
When we make material changes, we will update the Last Updated date at the beginning of this policy and, where appropriate, provide additional notice. We encourage visitors and customers to review this policy periodically.
22. Contact Us
If you have questions about this Privacy & Data Protection Policy or how Hinkro Kente handles personal information, please contact us:
Hinkro Kente
Website: https://hinkrokente.com/
Email: [email protected]
Telephone: +233 20 970 7235
Business Address: 1156 Ubor Ntiador Lk, Ablekuma, Olebu, Accra, Ghana (GPS: GC-124-4250)
Data Protection Contact/Supervisor: Privacy & Data Protection Contact
Effective Date: 8 August 2026
Last Updated: 8 August 2026